BTA pioneered the training and development of PAs and administrative staff, ensuring they are an asset to their organization and that they develop their own skills and careers. Courses can be run in-house and tailored to organizations' specific requirements. Sessions are facilitated in a relaxed, informal, and interactive environment.
Heather Baker, the founder, and her associates collaborate with Assistants around the world to enable them to find effective ways to work strategically with their Managers for their success, and the success of their organizations. Heather worked as a secretary and then PA for over 20 years and now, as well as facilitating various interactive training courses and being a WAA business partner, she is also a Prince’s Trust business mentor in the UK and a supporter and mentor for Isipho Admin in South Africa. Her courses are CPD-certified and she is a Fellow of the Institute of Administrative Management.